SERVICES

provided by the City of High Point, Guilford County, and the State of North Carolina
(Unless otherwise noted, area code is 336.)

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Animal control - Monday – Friday, 7 a.m. – 6 p.m. – 336-887-7915
After 6 p.m., and on weekends and holidays – 336-883-3224

Appliance rebates (electric water heaters, heat pump) - Monday – Friday, 7:30 a.m. – 5:30 p.m. (excluding holidays) – 336-883-3111

Automobile tags - Westchester Commons, Suite 155; 1677 Westchester Drive; Hours: Mon.-Fri., 9-5
www.dmv.dot.state.nc.us

Bid opportunities (City of High Point) - 336-883-3219

Budget & Evaluation office - City Hall, 3rd floor
336-883-3296

Building permits by phone - Monday – Friday, 8 a.m. – 5 p.m.
336-883-8500

Building permits - Inspections Services Division, City Hall, 3rd floor
Monday – Friday, 8 a.m. – 5 p.m.
336-883-8500

Bus service -

1. Hi tran (local service) – 336-889-7433
2. Dial-A-Lift (local service for elderly and disabled people) – 336-887-1183
3. Guaranteed Ride Home (local service from Broad Ave. Terminal at 6 p.m., 6:30 p.m. and 7 p.m.) – 336-889-7433
4. PART Express (service between High Point, Greensboro, and Winston-Salem) – 1-800-588-7787

Bus terminal (Hi tran) - 200 Broad Avenue

Business license - If you do business in High Point, you must have a license. 336-883-3205

Camp Ann (at City Lake Park) - Picnic shelters, restrooms, and playground facilities that are fully accessible to people with physical disabilities
336-883-3499

Cemeteries (city-owned) - 336-883-3408

Citizenship, Immigration and Naturalization - U. S. Bureau of Citizenship & Immigration Services
1-800-375-5283

City Attorney’s office - 3rd floor, City Hall
336-883-3301

City Clerk’s office - 3rd floor, City Hall
336-883-3536

City Council - 336-883-3536
Agenda

1. Appointments to boards and commissions
2. City Council members
3. City ordinances / contracts / resolutions
4. Mayor
5. Meeting dates

City Manager’s office - 3rd floor, City Hall
336-883-3289

Code of Ordinances (City) - 336-883-3536
www.high-point.net

Collections Division, 2nd floor, City Hall -

Community Development & Housing Dept. - 336-883-3349

1. Homeowner rehabilitation assistance – 336-883-3349
2. Homeownership for first-time buyers – 336-883-3347
3. Investor / rental rehabilitation assistance – 336-883-3349
4. Neighborhood associations – 336-883-3689
5. Weed & Seed program – 336-883-3685

Composting yard (free disposal of yard waste for residents) - 3001 Ingleside Drive
Monday – Friday, 9 a.m. – 4 p.m. / Saturday, 9 a.m. – 1 p.m.
Mulch and compost for sale
336-883-3111

Court system (District & Superior) - Criminal Division – 336-801-5200
Civil Division – 336-801-5252

Crimestoppers of High Point - To give information to the police anonymously, call 336-889-4000. If the information you give leads to an arrest, you may be eligible to receive a reward.

Customer Service Phone Center - 336-883-3111
24 hrs. / day, 7 days a week
For help with or information about:

1. Automated power outage reporting
2. Composting yard
3. Dead animal pick-up
4. Drinking water complaint
5. Electric outage
6. Flooding
7. Garbage cart
8. Garbage collection
9. Hazardous waste disposal
10. Housing complaints (unsafe / unsanitary)
11. Junk cars
12. Landfill
13. Leaf collection
14. Pothole
15. Recycling
16. Sight problems at intersections
17. Storm water
18. Stream pollution
19. Street / area lights
20. Traffic signals
21. Traffic signs
22. Trash pick-up
23. Trash trailer rental
24. Tree trimming near power lines
25. Water / sewer emergencies
26. Weeds / overgrown lots
27. Yard waste cart
28. Yard waste collection

Davidson County government - 913 Greensboro Street, Lexington, NC
www.co.davidson.nc.us

Demographic information - 336-883-3328

Dial-A-Lift (transportation for elderly and disabled people) - 336-883-1183

Disabled, Recreation programs for - 336-883-3481

Dog Tags - Collections Division
2nd floor, City Hall
Renewable with proof of rabies vaccination, annually on July 1.
$2.00

Drivers license, North Carolina - 650 Francis Street
884-1003
www.dmv.dot.state.nc.us

Electric bill - Automated account information –
336-883-3111

Electric rate information - 336-883-3139

Electric safety consumer education programs - 336-883-3138

Electric service connection / disconnection - 336-883-3111

Electric service problems - 336-883-3111

EMERGENCIES - Fire – Police – Medical
9 1 1

Energy audits of your home (free - on-line) - www.high-point.net/custsrv/depot

Fair housing issues - 336-883-3124

Fire Department, High Point - Emergencies – 9 1 1
Non-emergencies – 336-883-3374
Chief’s office – 336-883-3358
Fire Code violations / inspections – 336-883-3276
Fire safety information – 336-883-8551

Forsyth County government - 201 N. Chestnut Street, Winston-Salem, NC 27101
www.co.forsyth.nc.us

Garbage cart ($57) - required for city garbage collection
To order – 336-883-3111

Garbage collection (free) - Put your garbage cart at the curb in front of your house.
Information / collection schedule – 336-883-3111

Golf courses (city-owned) - Blair Park, 1901 South Main Street – 336-883-3497
On-line: www.blairparkgc.com
Oak Hollow, 3400 N. Centennial Street – 336-883-3260
On-line: www.oakhollowgc.com

Guilford County government (High Point courthouse) - 505 East Green Drive
Health Department –336-641-7777
Marriage licenses –336-845-7945
Social Services Department – 336-845-7771
Tax office – 336-845-7911
www.co.guilford.nc.us

Health Department, Guilford Co. Public - 501 East Green Drive (parking lot entrance off Centennial St.)
336-845-7777

Hi tran (bus service) - 336-889-7433

High Point Economic Development Corporation - 2nd floor, City Hall
336-883-3116

Hospital - High Point Regional Hospital
601 North Elm Street
336-878-6000

Housing complaints (unsafe or unsanitary conditions) - 336-883-3111

Human Relations Commission - 1st floor, City Hall
336-883-3124

Human Resources Department - 3rd floor, City Hall
Police job openings – 336-887-7930
All other city job openings – 336-883-1107

Inspection Services - 3rd floor, City Hall
336-883-3151
Permit Fax Line 336-883-8518

Jail, Guilford County - 336-845-7900

Job openings - Human Resources Department
3rd floor, City Hall
Police job openings – 336-887-7930 (Leak Law Enforcement Center, 1009 Leonard Street)
All other city job openings – 336-883-1107

Junk cars - To report abandoned, junk or disabled vehicles --
on private property – 336-883-3111
on the street – 336-883-3224

Keep America Beautiful - 336-883-3517

Landfill Convenience Center - Throw your household trash into containers at the convenience center.
1154 East Kivett Drive
Monday – Friday, 7:30 a.m. – 4:30 p.m.
Saturday, 7:30 a.m. – 1 p.m. (only bagged kitchen garbage)
Minimum charges: $2 – car or $7.50 – pickup truck

Library services (free) - High Point Public Library, 901 North Main Street
Monday-Thursday, 9 a.m. – 9 p.m., Friday and Saturday, 9 a.m. – 6 p.m.
Sunday, (Sept. - May only) 1:30 p.m. – 5:30 p.m.
Limited library services offered at:
City Hall at the Mall,1st floor, Oak Hollow Mall
Southside Recreation Center, 401 Taylor Avenue

Licenses / Permits - Blasting permit – 336-883-3276
Building Permit - 336-883-8500
Burning permit – 336-883-3278
Business license – 336-883-3205
Driveway permit – 336-883-3225
Going-out-of-business permit – 336-883-3536
House-moving permit – 336-883-3225
Land disturbing permit – 336-883-3194
Parade permit – 336-883-3536
Peddler’s license – 336-883-3205
Special function permit – 336-883-3536
For profit solicitation permit – 336-883-3205
Non-profit solicitation permit – 336-883-3536

Magistrate’s office - To obtain a warrant 24 hrs. a day
336-801-5333

Marina - Oak Hollow, 3431 N. Centennial Street: 336-883-3494

Marriage license - Guilford County Courthouse
505 East Green Drive (entrance to parking deck off Park Street)
336-845-7945

Mayor’s office - 3rd floor, City Hall
336-883-3305

N. C. License Plate Agency - Westchester Commons, Suite 155; 1677 Westchester Drive; Hours: Mon.-Fri., 9-5

On-line payments - Use your Visa, MasterCard, or Discover card or your checking account to pay utility bills.
www.high-point.net

Ordinances, local / City Code - 336-883-3536
www.high-point.net

Overgrown lots / weeds - To report – 336-883-3111

Park Rangers - Monday – Friday, 8 a.m. – 5 p.m. – 336-883-3479
After hours – 336-883-3224

Parking, downtown - Decks:

1. 115 South Main Street
2. 211 East Broad Avenue
3. 130 West Commerce Avenue
4. Surface lot: 121 West High Street

Parks & Recreation Department - Athletic event cancellations – 336-883-1106
Community service program – 336-883-3516

Parks -

1. Blair Park, 1901 S. Main Street
2. Golf course – 336-883-3497, on-line – www.blairparkgc.com
3. Grill room – 336-883-3496
4. City Lake Park & Pool, 602 West Main Street, Jamestown
5. Fish hut: 336-883-3498
6. Shelter reservations – 336-883-3498
7. Swimming pool – 336-883-3501
8. Festival Park, 1841 Eastchester Drive
9. Oak Hollow Park
10. Campground, 3415 N. Centennial Street – 336-883-3492
11. Golf course, 3400 N. Centennial Street – 336-883-3260, on-line – www.oakhollowgc.com
12. Grill room – 336-883-3491
13. Marina, 3431 N. Centennial Street – 336-883-3494
14. Washington Terrace Park & Pool, 100 Murray Street
15. Community center, 108 Gordon Street – 336-883-8599
16. Swimming pool – 336-883-3511

Permits / Licenses - Blasting permit – 336-883-3276
Building Permits - 336-883-8500
Burning permit – 336-883-3278
Business license – 336-883-3205
Driveway permit – 336-883-3225
Going-out-of-business permit – 336-883-3536
House-moving permit – 336-883-3225
Land disturbing permit – 336-883-3194
Parade permit – 336-883-3536
Peddler’s license – 336-883-3205
Special function permit – 336-883-3536
For profit solicitation permit – 336-883-3205
Non-profit solicitation permit – 336-883-3536

Planning & Development Department - 3rd floor, City Hall
336-883-3328

Police Department, High Point - Emergencies – 911
Non-emergencies – 336-883-3224
Accident reports – 336-887-7940 or on-line at http://p2c.high-point.net/main.aspx.
Chief’s office – 336-887-7970
Crimestoppers – 336-889-4000
Employment – 336-887-7930
Parking tickets – 336-887-7940
Watch commander – 336-887-7900

Population information (city and U. S. Census) - 336-883-3328

Post office (main) - 315 East Green Drive
1-800-336-275-8777

Potholes - To report – 336-883-3111

Public Information Department - 3rd floor, City Hall
336-883-3298

Public Services Department - 2nd floor, City Hall
336-883-3215

Purchasing office (city) - 2nd floor, City Hall
336-883-3219

Questions about City services? - Monday through Friday, 7:30 a.m. – 5:30 p.m. – 336-883-3111
When you call, you will be able to get information about High Point city services in Spanish through a free interpreter.

Randolph County government - 725 McDowell Road
Asheboro, N. C. 27205
www.co.randolph.nc.us

Recreation centers - Morehead Recreation Center, 101 Price Street – 336-883-3506
Oakview Recreation Center, 503 James Road – 336-883-3508
Southside Recreation Center, 401 Taylor Avenue – 336-883-3504

Recyclables collection (free) - Put your recycling bin or cart at the curb in front of your house.
Information / collection schedule – 336-883-3111

Recyclables - What to recycle:

1. Aluminum and metal cans
2. Glass jars
3. Plastic jugs and bottles with #1 PETE or #2 HDPE
4. Newspapers
5. Magazines
6. Mixed paper

Recycling cart ($57) - To order – 336-883-3111

Schools - Guilford County Schools (central office)
712 North Eugene St.
Greensboro
370-8988
www.guilford.k12.nc.us

Senior Center, Roy B. Culler, Jr. - For adults age 50+
600 North Hamilton Street
336-883-3584

Sign regulations - Inspection Services Division, 3rd floor, City Hall
336-883-3345

Social Services, Guilford Co. Dept. of - 300 S. Centennial Street
336-845-7771

Special Olympics - Information – 336-883-3481

Street light repair (free) - To request – 336-883-3111

Subdivision development - Information – 336-883-3328

Swimming pools (city-owned) - City Lake Pool, 602 West Main Street, Jamestown – 336-883-3501
Washington Terrace Pool, 100 Murray Street – 336-883-3511

Tall grass / weeds - To report – 336-883-3111

Tax office (Guilford County / High Point) - 505 East Green Drive (entrance to parking deck is off Park Street)
336-845-7911

Technical Review Committee - Meets every Wednesday, 9:30 a.m.
3rd floor conference room, City Hall
Information – 336-883-3328

Telecommunications Device for the Deaf (TDD) - 336-883-8517

Tennis Center, J. Brooks Reitzel - Indoor and outdoor courts, pro shop
3401 N. Centennial Street
336-883-3493
www.oakhollowtennis.com

Theatre & Exhibition Center, High Point - 220 East Commerce Avenue
Administrative offices – 336-883-3401
Box office – 336-887-3001
www.highpointtheatre.com

Traffic signal malfunctions - Monday – Friday, 8 a.m. – 5 p.m. – 336-883-3225
Nights, weekends & holidays – 336-883-3224

Transportation Department - 2nd floor, City Hall
336-883-3225
Dial-A-Lift (transportation service for the elderly and disabled) – 336-887-1183
Hi tran (fixed route bus service) – 336-889-7433
Parking facilities – 336-883-3431

Trash pick-up (free) - Put large items, like an old water heater or mattress, at the curb in front of your house.
Information / collection schedule – 336-883-3111

Trash trailer rental Effective 9/9/2009, Trash Trailer rentals have been suspended until 3/15/2010 - For big clean-up projects within the city limits, you can rent a trash trailer from the city and keep it for three days.
Information – 336-883-3111

U. S. Congressman Howard Coble (Sixth District) - 1634 North Main Street - Suite 101; High Point, NC 27262
336-886-5106

U. S. Congressman Mel Watt (Twelfth District) - Congressman Watt’s representative is at City Hall in the 3rd floor conference room on the 1st and 3rd Tuesday of each month from 2 p.m. to 4 p.m. An appointment is not necessary, but, if you’d like to make one, call 336-275-9950.

Utilities - To sign up for city water and electric service – 336-883-3111
Monday – Friday, 7:30 a.m. – 5:30 p.m.

Utility bill payment locations -

1. Collections Division, 2nd floor, City Hall, Monday - Friday. 7:30 a.m. – 5 p.m.
2. Branch Office: 136 Northpoint Ave. Monday– Friday, 8 a.m. – 5 p.m. ,closed for lunch 2:30 – 3 p.m.; Saturday, 10 a.m. – 2 p.m.
3. On-line at www.high-point.net
4. By phone -- 336-883-3111

Utility bill payment options - Cash, check, phone check, credit or debit card, bank draft
Information – 336-883-3111

Water and sewer service connections / disconnections - To request – 336-883-3111

Water and sewer service problems - To report problems, such as sewage back-ups or water from your faucet that is discolored, call 336-883-3111

Water bill - Automated account information – 336-883-3111

World Wide Web site (High Point city government) - www.high-point.net

Yard waste carts ($57) - To order – 336-883-3111

Yard waste collection (free) - Place grass clippings, leaves and shrubbery trimmings in clear plastic bags or a yard waste cart. Tie limbs and branches in bundles that are no longer than four feet and that weigh less than 50 lbs. Put bags or the cart and bundles at the curb in front of your house for collection.
Information / collection schedule: 336-883-3111

Yard waste disposal (free for residents) - If you don’t want to wait for the city to collect your yard waste, you can take it to the City Composting Yard,
3001 Ingleside Dr.
Businesses pay $36 per ton
Monday - Friday, 9 a.m. to 4 p.m.
Saturday, 9 a.m. to 1 p.m.

Yard waste -

1. Grass clippings
2. Leaves
3. Shrubbery trimmings
4. Tree limbs and branches

Youth Council - Sponsored by the High Point Parks & Recreation Dept.
Information: 336-883-3483

Zoning questions - Planning & Development Dept.
3rd floor, City Hall
336-883-3328