Please note that the collection schedule is subject to change during observed holidays. You may also view Collection Schedule for additional information.

For more information, please call our 24 hour customer service department at 336-883-3111.

Please also view Household Hazardous Waste for additional information.

Please also view Bulk Trash Pick-up for additional information.

1. Place the waste in your yard waste toter.
2. Bag the yard waste in clear transparent plastic bags. The total weight of the waste must not exceed 50 pounds
3. Tie limbs and shrubbery in bundles not to exceed 50 pounds and 4 feet in length.
4. Place yard waste in a cardboard box. The total weight of the waste and box must not exceed 50 pounds.

Have the yard waste at the curb before 7:00am on the day of collection.

Please also view Yard Waste for additional information.

Commercial and city garbage trucks drive across the scales when they enter the landfill and when they leave to determine the weight of their loads. A tipping fee of $36 per ton is assessed. In 2002, an average of 700 tons per day were brought to the landfill.

All residential customers are charged for an average of 2,588 square feet of impervious surfaces (one equivalent residential unit or ERU). The residential charge for one ERU is $2.00 per month.

Commercial Customers

The impervious surfaces for each property in the City are measured using aerial photography and geographical information systems technology. The amount of impervious surfaces is divided by the equivalent residential unit (ERU) of 2,588 square feet and multiplied by $2.00 per month.

Example:
100,000 sqft / 2588 sqft= 38.64 ERU 38.64 ERU X $2.00 per month = $77.28 per month for the stormwater utility fee

Any area composed of any material that impedes or prevents natural infiltration of water into the soil. Impervious surface area shall include but is not limited to roofs, decks, driveways, patios, sidewalks, parking areas, tennis courts, concrete or asphalt streets, crushed stone and gravel surfaces.

No. The stormwater fee is a utility like your gas, electric, or water/sewer utility.

No, residents are not being charged for rain. The revenue generated from the stormwater utility fee is used to implement the Stormwater Management Improvement Program and to implement programs that reduce or eliminate stormwater pollution as required by Federal NPDES stormwater regulations. It has been demonstrated scientifically that runoff and pollution from a property increases as the amount of impervious surface area on that property increases.

It has been demonstrated scientifically that runoff and pollution from a property increases as the amount of impervious surface area on that property increases.

Stormwater fee credits are available to commercial and industrial properties that have on-site stormwater controls. Please refer to Stormwater Fee Credit Application and Stormwater Fee Credit Manual for additional information.

Please call our 24 hour customer service department at 336-883-3111 to request this service.

Please view the Stormwater Policy and Petition Form for additional information.

To register a complaint about the amount of impervious surface that has been billed to a customer, the property owner must contact the City of High Point Customer Service Department at 336-883-3111.

A staff member will make a site visit to verify the amount of impervious surface area. If the findings are different from what was billed, the bill will be adjusted (increased or decreased) to reflect the proper amount. Documentation of impervious surface area calculations will be provided upon request.

The Street Maintenance Division only maintains stormwater systems within public right-of-way.

Please call our 24 hour customer service department at 336-883-3111 to request Stormwater Servcies staff investigate the problem.

The schedule for loose leaf collection is typically advertised in early November. Leaves are collected based on your regularly scheduled garbage collection day. Please periodically check the Public Services website for information during the Autumn months. If you need additional information, please call the Customer Service Phone Center 24 hours a day, seven days a week at 336-883-3111, TDD 336-883-8517.

Please also view Yard Waste for additional information.

City maintained streets are assessed and given a Pavement Condition Rating (PCR). The PCR helps to determine which streets should be considered for asphalt resurfacing. Please refer to Resurfacing Projects for a list of the current street resurfacing project list.

1. Fluoride for dental care
2. Caustic for pH control (acidity and alkalinity)
3. Polyphosphate for corrosion control
4. Bleach (chlorine) for disinfection
5. Alum for coagulation

Yes. We are regulated by the State and Federal government (EPA). The water is checked every 2 hours, 24 hours a day, 7 days a week and a report of these results are sent to the North Carolina Division of Environment and Natural Resources - Public Water Supply Section (NCDENR - PWSS) monthly.

You may also view the City of High Point Consumer Water Report for additional information.

Sometimes during a water main break, sediment can enter the water pipes. The water may look cloudy or muddy, but there is still chlorine in the system for disinfection. You can report this occurance to a Customer Service Representative by calling 336-883-3111.

Another source for discoloration may be rust that naturally forms in iron/steel pipes that is stirred up by pressure and/or flow variations, which are a result of water main breaks or hydrant testing.

The water filter plant is permitted fo provide 24 million gallons of water per day. However, the average plant production is 13.5 million gallons of water per day.

This is the system that takes bathroom and other types of wastes to the sewage treatment plants to be treated. Unlike some cities, High Point has separate systems for sewage and rainwater. It is illegal to put sewage into the storm drain system or to put rainwater into the sanitary sewer.

You may contact a Customer Service Representative by calling 336-883-3111 or visit the Engineering Services Department for information regarding water and sewer availability. The Engineering Services office is located in the Municipal Building at 211 South Hamilton Street.

The caller can expect a return call within five (5) business days from the date the call was received. Information included in the response will be:

1. Approximate location of public water and/or sewer mains.
2. Whether annexation will be required to connect to public utilities.
3. Required fees.

The property owner is responsible to have this inspection and testing performed. A list of approved and certified testers is avaiable at this link Backflow Testers.

Westside serves approximately 10,000 customers. This includes homes and businesses.

The Westside WWTP is designed to treat 6.2 million gallons per day of wastewater.