Services
Most customer service transactions may be completed by telephone.
(336)883-3111
or Toll Free from outside 336 area code
1-888-883-3632
For the hearing impaired, please call the TDD number [(336)883-8517].
Customer ServiceCall Center
Monday through Friday- 7:30 a.m. to 5:30 p.m.
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Customer Service Business Office |
Payment Locations
First Bank locations will accept City of High Point utility payments at no cost to you. Only cash or check payments are accepted by the banks. And, you MUST bring your entire bill when making your payment at either bank. If your services have been cut off for non-payment or if you have questions about your account, you must go to a city facility for assistance, or call 883-3111.
First Bank
1200 N. Main St., High Point
and
11410 N. Main St., Archdale
Monday - Thursday, 9 a.m. - 5 p.m.
Friday - 9 a.m. - 6 p.m.
Please remember that your wait in the bank drive-thru line may be longer at the first of the month. At these peak times, you may want to pay at another payment location.
Collections, City Hall, 2nd Floor
7:30 a.m. to 5:00 p.m.,
Monday through Friday.
City Hall at the Mall (Located in Oak Hollow Mall)
10 a.m. - 6 p.m.
Monday - Friday
10 a.m. - 2 p.m.
Saturday
Closed for lunch 2:30 - 3:00
Holidays observed by the City are exceptions to the posted hours.
"After Hours" Utility Payment Drop Box
Payments dropped into either of these boxes will be processed the next business day.
City Hall - E. Green Dr. side of building
City Hall - E. Commerce Ave. parking lot
Mail Payments to: P.O. Box 10039, High Point, NC 27261-3039
To Report Emergencies
24 Hour Emergency Electric Service - To report power outages, load
management problems, emergency situations, etc.
If you are on life support, please inform us at the time of your call.
Call (336)883-3111 or Toll Free from outside 336 Area Code at
1-888-883-3632.
For the hearing impaired, please call the TDD number [(336)883-8517].
After Outage Callbacks - When you call to report an outage,you may request a call back when your power should be restored. Our automated system will call you to confirm restoration of service. Please keep in mind when requesting a callback, our system will issue the call day or night once it has been confirmed that your service should be restored.
24 Hour Emergency Water and Sewer Service - Call (336)883-3111
or Toll Free from outside the 336 Area Code at 1-888-883-3632.
For the hearing impaired, please call the TDD number [(336)883-8517].