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PrintUtility Bill Payment Options
Drive-Thru Locations.
First Bank locations will be accept City of High Point utility payments at no cost to you. Only cash or check payments are accepted by the banks. And, you MUST bring your entire bill when making your payment at either bank.
If your services have been cut off for non-payment or if you have questions about your account, you must go to a city facility for assistance, or call 883-3111.
First Bank
1200 N. Main St., High Point
and
11410 N. Main St., Archdale
Monday - Thursday, 9 a.m. - 5 p.m.
Friday - 9 a.m. - 6 p.m.
Please remember that your wait in the bank drive-thru line may be longer at the first of the month. At peak times, you may want to pay at another payment location.
Cash or Check
We accept both cash and checks at all of the payment locations - City Hall main office and our Customer Service branch office. If you return your payment by mail please use a check.
Customer Service Branch Location
136 Northpoint Avenue
Hours: Monday - Friday; 8 a.m. - 5 p.m.
Payment drop box located in front of building (payments processed next business day).
Credit or Debit Cards
Use your Visa/MasterCard and Discover to pay for utilities and other city services. We accept credit card payments at all our payment sites,Customer Service Center in City Hall and our Customer Service branch office. We also accept debit cards at those sites. We accept credit card payments by phone, too. Payments made by phone or web before 5:30 p.m. Eastern Standard Time will be posted to your utility account the same business day, Monday - Friday (except holidays). Payments made after 5:30 p.m. will be posted the next business day.
Use your Visa/MasterCard, Discover or Check to pay for utilities and other city services.
Checking over the Phone
Your check transaction amount will be processed electronically. For your records you will 
receive an authorization number, however this does not mean this transaction has cleared your bank. Payments made before 5:30 p.m. (Eastern Standard Time) will be posted to your utility account the same business day, Monday - Friday (except holidays). Payments made after 5:30 p.m. will be posted the next business day.
Automatic bank draft
We will draft your checking or savings account each month for your utility payment. When you select bank draft, we'll send you a utility bill stating the date that the draft will be made. The typical draft date is ten days after the billing date, excluding weekends and holidays.
Online Services: Bank Draft
High Point Customer Services Dept.
