Customer Service

Office Hours & Payment Locations

Most customer service transactions may be completed by telephone.
(336)883-3111
or Toll Free from outside 336 area code
1-888-883-3632
For the hearing impaired, please call the TDD number
[(336) 883-8517].

 

Customer Service Call Center
Monday through Friday- 7:30 a.m. to 5:30 p.m.

 Call 883-3111

 

 

Customer Service Locations

 
211 S. Hamilton St.

7:30 a.m. to 5 p.m.
Monday through Friday.

 

136 Northpoint Ave.

8:00 a.m. to 5 p.m.

Monday through Friday

 Call 883-3111 for Service

 

 


"After Hours" Utility Payment Drop Box
Payments dropped into either of these boxes will be processed the next business day.

City Hall - E. Green Dr. side of building
   City Hall - E. Commerce Ave. parking lot

Customer Service Branch Office- 136 Northpoint Ave. front of building



Mail Payments to: P.O. Box 10039, High Point, NC 27261-3039

 

To Report Emergencies

24 Hour Emergency Electric Service - To report power outages, load
management problems, emergency situations, etc.
If you are on life support, please inform us at the time of your call.
Call (336)883-3111 or Toll Free from outside 336 Area Code at
1-888-883-3632.
For the hearing impaired, please call the TDD number [(336) 883-8517].

After Outage Callbacks - When you call to report an outage, you may request a call back when your power should be restored. Our automated system will call you to confirm restoration of service. Please keep in mind when requesting a callback, our system will issue the call day or night once it has been confirmed that your service should be restored.

24 Hour Emergency Water and Sewer Service - Call (336) 883-3111
or Toll Free from outside the 336 Area Code at 1-888-883-3632.
For the hearing impaired, please call the TDD number [(336) 883-8517].

High Point Customer Services Dept.

211 S. Hamilton • 2nd Floor, Suite 220 • P.O. Box 230 • High Point, NC 27260 • (336) 883-3111
CustomerService@highpointnc.gov

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High Point NC