Customer Service

Office Hours & Payment Locations

Most customer service transactions may be completed by telephone.
(336)883-3111
or Toll Free from outside 336 area code
1-888-883-3632
For the hearing impaired, please call the TDD number
[(336) 883-8517].

 

Customer Service Call Center
Monday through Friday- 7:30 a.m. to 5:30 p.m.

 Call 883-3111

 

 

Customer Service Locations

 
211 S. Hamilton St.

7:30 a.m. to 5 p.m.
Monday through Friday.

 

136 Northpoint Ave.

8:00 a.m. to 5 p.m.

Monday through Friday

 Call 883-3111 for Service

 

Drive-Thru Payment Locations

First Bank locations will accept City of High Point utility payments at no cost to you. Only cash or check payments are accepted by the banks. And, you MUST bring your entire bill when making your payment at either bank. If your services have been cut off for non-payment or if you have questions about your account, you must go to a city facility for assistance, or call 883-3111.

First Bank
1200 N. Main St., High Point
and
11410 N. Main St., Archdale
Monday - Thursday, 9 a.m. - 5 p.m.
Friday - 9 a.m. - 6 p.m.

Please remember that your wait in the bank drive-thru line may be longer at the first of the month. At these peak times, you may want to pay at another payment location.

 


"After Hours" Utility Payment Drop Box
Payments dropped into either of these boxes will be processed the next business day.

City Hall - E. Green Dr. side of building
   City Hall - E. Commerce Ave. parking lot

Customer Service Branch Office- 136 Northpoint Ave. front of building



Mail Payments to: P.O. Box 10039, High Point, NC 27261-3039

 

To Report Emergencies

24 Hour Emergency Electric Service - To report power outages, load
management problems, emergency situations, etc.
If you are on life support, please inform us at the time of your call.
Call (336)883-3111 or Toll Free from outside 336 Area Code at
1-888-883-3632.
For the hearing impaired, please call the TDD number [(336) 883-8517].

After Outage Callbacks - When you call to report an outage, you may request a call back when your power should be restored. Our automated system will call you to confirm restoration of service. Please keep in mind when requesting a callback, our system will issue the call day or night once it has been confirmed that your service should be restored.

24 Hour Emergency Water and Sewer Service - Call (336) 883-3111
or Toll Free from outside the 336 Area Code at 1-888-883-3632.
For the hearing impaired, please call the TDD number [(336) 883-8517].

High Point Customer Services Dept.

211 S. Hamilton • 2nd Floor, Suite 220 • P.O. Box 230 • High Point, NC 27260 • (336) 883-3111
CustomerService@highpointnc.gov

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High Point NC